We're a personal training studio in Scarsdale, New York. If something isn't working in the app, or you have a question about your program, we're here to help.
Contact us
- Email: info@totalformfitness.com — we reply within one business day.
- Studio: 99 Montgomery Ave, Scarsdale, NY 10583.
For questions about your training, message your coach in the app (Chat tab) — it's the fastest way to reach them.
Reporting something
Every message your coach sends has a Report underneath it. Tap it, pick a reason, and it comes straight to us — never to the person you reported. From the same sheet you can block that person, and we'll be told so we can sort out your coaching.
You can also reach us any time at info@totalformfitness.com, without going through the app.
Common questions
I can't sign in. Check the email address, then use "Forgot password?" on the sign-in screen. We'll email you a link; open it to set a new password, then sign in again in the app.
I'm a coach and my account says it isn't activated. Use "Coach or trainer? Activate your account" on the sign-in screen and set your password. Your email must already be on the studio's team list — ask the studio if it isn't.
I'm not getting notifications. Open iOS Settings → Total Form Fitness → Notifications and make sure they're allowed. Then open the app once so it can register your device.
My workout didn't save. If you were offline, the app keeps your sets and sends them when you're back online — keep the app open for a moment after reconnecting. If a session is still missing, message your coach.
My Apple Watch isn't showing my heart rate. Open the Total Form Fitness app on the Watch and tap to start, or start a session on the phone and the Watch will follow. If the numbers don't appear, check iPhone Settings → Privacy & Security → Health → Total Form Fitness and make sure heart rate and active energy are allowed. Your heart rate stays on your phone and your Watch — we never receive it.
What happens to photos I send in chat? They're stored privately, only you and your coach can open them, and they're deleted a week after you send them.
How do I change my photo or details? Profile → tap your photo to change it, or Your Details to edit your name and phone.
How do I delete my account? Profile → Delete Account → type DELETE to confirm. This permanently removes your account and data. To erase only your health information and keep your account, use Profile → Your Health Information.
Is this medical advice? No. TFF provides fitness coaching. Check with a doctor before starting a new program, and tell your coach if anything hurts.